Flexible licenses suit larger teams where not everyone is technical.
Feature
Full Platform
PSA Only
Co-Managed
Ticketing (PSA)
Included
Included
Included
Remote Management
Included
Not included
Included
Documentation
Included
Included
Included
Billing
Included
Included
Not included
AI & Automation
Included
Included
Included
Projects
Included
Included
Included
SSO with Microsoft Entra
Included
Included
Included
Clients
All
All
One
Price per user per month (USD, annual plan)
$99
$59
$39
What it replaces
One price. Everything in it.
A best-in-class PSA, RMM, remote access and documentation platform in one, for $99 a technician. One invoice, with no lock-in.
Running separate tools
Running Gorelo
An alert fires in one system, the ticket lives in another
The alert becomes the ticket, against the same asset
Remote access is a separate license and a separate console
Remote control and file explorer are built in
Time logged in one tool, invoiced from another
Billing reads from the system that did the work
Client documentation in a wiki nobody updates
Docs sit beside the assets they describe
Multiple vendors, multiple renewals, multiple support queues
One platform
Integrations you maintain yourself
Integrations that simply work with what you use
Customers
What our customers say
“The user-friendly GUI, overall performance, and abundance of functionality offered by Gorelo, all at a reasonable price, appeal to me. Additionally, the product’s development team is motivated, receptive, and committed to expansion.”
JHJake HylenhallOutside Tech
“We tried Gorelo and set up the basics in a weekend. With Gorelo, we can track all our tasks, including admin, and it integrates with Xero seamlessly, eliminating the need for third-party tools. Their dev team is responsive and the interface is user-friendly.”
RRussell HurrenZero Point Networks
“We had been through many PSAs and individual SaaS apps till we came across Gorelo. What a breath of fresh air! Our techs and managers finally enjoy using a PSA, the integrations with Pax8, Xero, M365 are well thought out, contract billing is a massive bonus.”
NNeil PhilbrookIPAU
“Gorelo has significantly streamlined our managed offering by automating routine tasks, integrating our operations, and improving overall efficiency.”
Deploy the agent to a handful of machines and you'll have monitoring and remote access working the same day. You don't have to migrate anything to evaluate it.
Do we have to move everything at once?
No. Most MSPs start with monitoring on one client, then bring the service desk across once they trust it, then billing last.
What about our existing remote access tool?
You can keep it. There's a ScreenConnect integration, and launch shortcuts for Splashtop, AnyDesk, TeamViewer and RustDesk. Gorelo Connect is there so you don't need a separate license, not to force the issue.
Is it built for MSPs or is it generic IT software?
MSPs. Multi-tenant from the ground up. Clients, locations and contacts are first-class, billing is built around billing someone else for the work, and the Client Portal assumes your clients are not your employees.
Will it work with our accounting package?
Xero and QuickBooks Online both sync clients, invoices, tax rates and payments.
Why is the pricing public?
Because you shouldn't have to sit through a discovery call to find out what something costs. The full price list is on the pricing page, in USD or AUD, monthly or yearly.
Is anything extra?
The plan includes everything Gorelo does for your technicians. The one optional add-on is End-User Remote Access, which lets your clients’ contacts remote into their computers from the Client Portal: $5 per contact per month for their own computers, or $20 per contact per month for every computer at their company. It’s off by default.
Are we locked into a contract?
No. There are no lock-in contracts, and the 14-day trial doesn't need a credit card.