Technician-First AI AI-powered PSA for MSPs, built for your techs
Gorelo AI is built into the platform. It works from the ticket, the device, the docs and the client’s history, and hands your technicians a clear next step.
- 14-day free trial
- No credit card
- No lock-ins
- From $99/user/mo
Gorelo AITK-191727
Context gathered
- Ticket timeline · 4 comments
- GD-RECEPTION-01 · Spooler stopped 3× since driver update
- Network overview · Level 2 printer
- Managed Services · 11h 49m of 20h used
Suggested next step
Run “Restart Print Spooler” on GD-RECEPTION-01, then reply to Delia.
A brain is useless without senses
AI is only as good as what it can see. A bolt-on sees one tool at a time and fills the gaps with guesses. Gorelo AI sees the whole record, because it lives where the work happens.
Bolt-on AI
Flying without instruments
- Asks your PSA about the ticket, your RMM about the device, then stitches the answers together
- Answers from part of the picture, so the advice sounds right and often isn’t
- Generic suggestions your team still has to research
- Pushes to act on its own, which most MSPs don’t want
Gorelo AI
Every instrument on the panel
- Tickets, devices, docs, contracts and history in one record it can already read
- Grounded in your clients’ own data, not a best guess
- A specific next step, like the script that fixed this device last time
- Assists first, your technician decides what runs
Assist first. Implement second.
Gorelo AI takes the legwork off your technicians and leaves the judgement with them. Scroll through one ticket, start to finish.
Delia Westfall's email arrives in TK-191727, Printer offline again on level 2: “Third time this week the front desk printer has dropped off. We've got patients queuing at reception.”
- Incoming: Delia Westfall's email arrives in TK-191727, Printer offline again on level 2: “Third time this week the front desk printer has dropped off. We've got patients queuing at reception.”
- Sentiment: Gorelo AI spots the frustration and tells the Escalations group, before anyone has opened the ticket.
- Tags: Gorelo AI tags it from your own list, Printing, Hardware and Recurring issue, so it lands in the right queue.
- Reply: Gorelo AI drafts the reply from what it already knows. Moira tightens the timing, and it’s ready to send.
Gorelo AI features
The Full-Stack Difference
Bolt-on AI
- Asks each tool separately, then stitches the answers together
- Answers with part of the picture
- Acts first, explains later
Gorelo AI
- Tickets, devices, docs and history in one place
- Grounded in your clients’ own data
- Assists first, your technician decides what runs
Less admin, faster resolutions
Built for the work that slows a service desk down: triage, catch-up and the first reply.
Triage
Automatic ticket types
The most relevant type assigned from the subject and first inbound comment.
Triage
Automatic tagging
Up to three tags applied on arrival, so nobody tags by hand.
Escalation
Sentiment analysis
Inbound comments scored for negativity, with a group notified when it crosses your threshold.
Catch-up
Ticket summary
A concise rundown of a long timeline, so a reassignment doesn't mean reading forty comments.
Replies
Prompt management
Build your own prompts to draft or rephrase replies. Your tone, not a vendor's.
Fixes
Suggested scripts
A fix suggested from the device’s own history, ready for your technician to run.
What MSPs want to know
Does Gorelo AI reply to clients on its own?
No. Replies are drafted for a technician to check, edit and send. Gorelo AI assists; your team stays in charge of what goes to clients and devices.
Can we control how it writes?
Yes. Prompt management lets you build your own prompts to draft or rephrase replies, so it writes in your tone, not a vendor’s.
How is this different from an AI chatbot added to our tools?
A chatbot added to separate tools has to ask each one for context and works from part of the picture. Gorelo AI is built into the same platform as your tickets, devices and docs, so it starts with the whole record.
Is Gorelo AI included in our plan?
Yes. AI & Automation is included in Full Platform Access and in both flexible licenses. See pricing.
Run your MSP on Gorelo
Try it on your own clients and devices, free for 14 days.
- 14-day free trial
- No credit card
- No lock-ins
- From $99/user/mo