Client Overview
- Customer: Dylan Pronger
- Company: Hall Computer Services
- Position: Chief Happiness Officer (Managing Director)
- Website: hallcomp.com.au
- Industry: Managed Services Provider (MSP)
- Endpoints Managed: ~1600
- Clients Served: ~110
- Team Size: 10 technicians (L1, L2, L3 levels)
About Hall Computer Services
Hall Computer Services supports over 1,600 endpoints across 110 clients in Australia, with a team of 10 technicians spanning L1, L2, and L3 support. As the company grew, rising endpoint monitoring costs and operational complexity began to slow scalability. Onboarding new clients and managing existing ones became time-consuming and expensive, with monthly monitoring costs alone exceeding $5,500.
To take back control and scale smarter, Hall Computer Services needed a platform that could simplify workflows, reduce repetitive tasks, and consolidate operations. That solution was Gorelo.
The Challenge: Rising Costs and Operational Friction
With N Able for RMM and ConnectWise for PSA, costs were escalating every time new clients or endpoints were added. Managing multiple tools created extra administrative work and increased the risk of errors.
“Every time we brought on a new client or our clients added more employees, RMM costs would skyrocket. We were paying over $5,500 on endpoints alone.”
Switching between fragmented systems slowed workflows, caused missed tickets, and wasted time tracking endpoints manually.
“Having everything in one place with Gorelo has made a huge difference. Before, we constantly had to switch between tools, risked losing tickets, and spent time tracking endpoints manually.”
Finding a Better Way
Hall Computer Services realized that patching together multiple tools wasn’t sustainable. They needed a platform that could unify RMM and PSA workflows, simplify daily operations, and scale with their growing client base without adding complexity or costs.
They began by tackling the most immediate challenges in endpoint monitoring and operational efficiency. As more of Gorelo’s capabilities were adopted, automation quickly became a major advantage. Routine tasks such as user onboarding, ticketing, and endpoint monitoring were streamlined, freeing the team to focus on client support and higher-value initiatives.
“We’re currently saving around 20–30 hours each month, and I expect that number to grow to 50 hours or more as we implement additional automation,” says Dylan.
Automation has also made advanced monitoring effortless. Tasks that previously required constant manual attention, like deploying EDR across all endpoints, could now be executed automatically, reducing risk and freeing the team to focus on client support.
With a single platform, automation managing routine work, and responsive support, Hall Computer Services improved efficiency, reduced errors, and positioned the business to scale with confidence.
Results & Impact
Cost Savings
By eliminating per-endpoint fees, Hall Computer Services now has predictable monthly costs. This change alone reduced IT monitoring expenses by approximately $5,500 per month, freeing up budget for other business priorities.
Time Savings
Automation features significantly reduced repetitive tasks such as user onboarding, ticket creation, and endpoint monitoring. The team estimates they are saving 20–30 hours per month already, with potential to increase to 50 hours or more as additional automations are implemented.
Operational Efficiency
With RMM and PSA workflows consolidated into a single platform, Hall Computer Services’ technicians can manage tickets and monitor endpoints more efficiently. Tasks that previously required manual tracking or switching between tools are now handled seamlessly, reducing errors and improving response times.
“Ticketing is much faster now. With Gorelo’s default views, nothing slips through the cracks. Everything is in one place. It’s easier to move between tasks, and the noise from constant email alerts is also gone.”
Support & Partnership
Having a responsive support team during onboarding and daily operations allowed Hall Computer Services to adopt the platform quickly and confidently. This strong partnership ensures the team can resolve questions promptly and leverage new features as they are released.
“The support side of Gorelo has been amazing, from both onboarding and continued support. We can get answers back so quickly, which was not the case with our previous providers.”
Looking Ahead
Hall Computer Services’ journey with Gorelo is a testament to the impact of automation and unified workflows on scaling an MSP efficiently.
The team is continuously implementing additional automations, from user onboarding to advanced monitoring, that further reduce repetitive tasks and allow technicians to focus on higher-value work. They’re also experimenting with new alerting and reporting features to gain better visibility into client environments and ensure proactive support.
“They’re releasing new features so fast, which isn’t something you see with any other platform.”
With Gorelo evolving alongside their operations, the team is well-positioned to drive efficiency, reduce costs, and support continued growth.
Advice to Other MSPs Considering Gorelo
For MSPs considering a change, Dylan emphasizes the value of seeing Gorelo in action firsthand. A hands-on trial allows teams to experience the platform’s efficiency, automation, and ease of use, making it easier to understand how it compares to competitors. Gorelo is especially helpful for MSPs currently using multiple platforms or managing a small to mid-sized team. Consolidating PSA and RMM workflows reduces administrative overhead and creates a far smoother operating environment.
“The biggest thing I would say is to schedule a demo and actually trial the platform. Experiencing it firsthand really allows you to see how much easier and more effective it is compared to other tools,” says Dylan.
Teams switching from other platforms quickly notice how much smoother day-to-day work becomes. Ticketing is faster, onboarding new users takes far less time, and technicians can spend more of their energy supporting clients instead of juggling administrative tasks.
Ready to See What Gorelo Can Do for Your MSP?
By switching to Gorelo, Hall Computer Services turned operational chaos into predictability, reclaimed valuable time, and positioned their MSP for growth. Try it free for 30 days and experience firsthand how Gorelo’s all-in-one platform can simplify your operations, save hours, and help your team scale smarter.
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