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Why must Gorelo Exist?

Building a Technician focused integrated helpdesk platform.

While they’ve been around for a couple of years, progressive web apps (PWAs) are among the newest in-things in IT today. Not only do they allow developers to reach various online platforms, they are also a good tool for enhancing user experience (UX). So, what’s the buzz surrounding PWAs? Progressive Web Apps Consider an app

Secure framework should be a primary concern for Managed Service Providers (MSPs). As reported in 2019, many MSPs were victims of hacker invasions. According to an article on CSO, MSPs suffered irrevocable loss and subsequently their clients’ networks were also compromised. True to what the article states, MSPs are prone to such attacks and breach

Release Notes – Gorelo v0.9.9.9.8

Please find the release notes of Gorelo’s new release v0.9.9.9.8 down below. To get started with Gorelo, you can sign up here for a free 14-day trial! Gorelo v0.9.9.9.8 – August 17th, 2020 Ticketing System When making the first billable time entry, the system asks for the default billing location of the client/contact associated with the ticket – if it hasn’t been set

The prime goal behind maximizing business efficiency is to raise its bottom line. The fact that you are reading this blog is proof that you are avidly seeking methods to increase your organization’s efficiency. Now before I paint any picture for you let’s do the ground work. Enhancing efficiency basically means to perform more tasks

Release Notes – Gorelo Mobile App

Please find the release notes of Gorelo’s latest Android and iOS application builds down below. To get started with Gorelo, you can sign up here for a free 14-day trial! Gorelo Android App v0.8.5.0.200810 – August 10th, 2020  General Controls and Features  Users can now see upcoming calendar ticket items on dashboard  Ticketing System  The ticket number now appears with the ticket title  Updates related to Tickets

Every business in the world needs to create an invoice to get paid in exchange of a product/service. Invoicing and billing process seems simple on the surface but it is not. Generating invoices, issuing them on time, maintaining records, delayed payments, lost revenue and sustaining a healthy cash flow can be very frustrating and induce

The demand for MSPs is on the rise, and thus they are springing up like mushrooms left, right and center. In a situation like this how do you stand out to hold your own? A major challenge most MSPs face is to curate a pricing structure that is attractive enough to catch customers and earn

Compiling latest Redis on WSL2

We have been using Redis on our windows workstations for some time now. It just works. If you are in the mood to get something done, your best options are: Download an MSI from here: https://github.com/microsoftarchive/redis/releases Use your distro package installer (apt in this case) sudo apt-get updatesudo apt-get upgradesudo apt-get install redis-server Let’s go

Scripting allows IT support technicians to type and save specific lines of commands that perform certain action(s) on the targeted Windows device. Having a library of multiple scripts that perform different actions and trigger different operations on one or multiple devices at the same time, cuts down on the time it costs to write a

Dev Stream – 04.24.2020

RMM Scripting – Week 4 This week we focused on running scripts on a repeat schedule on the devices and more. You can now view the live scripts results as they are received from the devices. Worked on Scheduled run screen on web UI. Updated RMM plugin that runs the script to run them on