Table of Contents
What is Syncro?
Syncro is an all-in-one PSA and RMM platform designed for MSPs. It helps IT teams manage devices, track support tickets, deploy patches, and handle billing, all from a single platform.
It’s one of the widely used PSA and RMM solutions for small to mid-sized MSPs and was founded in 2010.
Why are MSPs switching from Syncro?
- Aging interface: Some users find Syncro’s interface dated compared to newer PSA and RMM platforms. The installer and dashboard haven’t seen major updates in over a year, which can slow workflows and make the platform feel less intuitive.
- Limited RMM innovation: While Syncro covers core PSA and RMM functions, some MSPs report that RMM development has slowed. Competitors have released more modern monitoring, automation, and deployment features, making it harder for teams to keep up.
- Complexity for smaller teams: Syncro offers a wide range of capabilities, but smaller MSPs may find the platform more complicated than necessary. Setting up workflows, tickets, and patches can take time to learn and optimize.
- Pricing Structure: Syncro no longer offers a single all-in-one plan. Instead, teams must choose between the Core and Team plans. While this allows MSPs to pick the level of features they need, it can also make the platform feel expensive for smaller teams that want access to most or all capabilities.
Many competitors now provide comprehensive PSA and RMM functionality in a single plan at a lower cost, making Syncro’s tiered pricing a common reason MSPs explore alternatives.
The 5 Best Syncro Alternatives in 2025
Syncro is a full-featured PSA and RMM platform built for MSPs and IT teams. It works well for teams that need a wide range of capabilities, but it can feel complex and pricey for smaller or growing MSPs.
Luckily, there are plenty of simpler, more flexible alternatives that give you the tools you need without overcomplicating things. We’ve handpicked the five best to get you started.👇
- Gorelo
Gorelo is one of the best Syncro alternatives. It reimagines the MSP platform, rather than retrofitting outdated architecture. Its automation-first design unifies PSA, RMM, billing, and documentation into a single system. AI-powered workflows handle smart ticket routing and automated documentation, helping MSPs shift from reactive to proactive operations.
Core Features
- Service Delivery (PSA): Smart Communication with professional threading, third-party loops, and smart templates. Team Collaboration via real-time chat in tickets, @mentions, and collision detection prevents duplicate work. Built-in workflows including dynamic checklists and multi-step approval flows help keep teams on track.
- Remote Management (RMM): Manage Windows and Mac agents, custom assets, and maintain a full activity timeline. Features include Windows Update management, third-party app patching via WinGet, guided CLI scripting, Dell/Lenovo warranty tracking, and smart monitoring for logs, processes, services, antivirus, CPU/memory, websites, and server hardware with intelligent alert stacking.
- Powerful Automation: Dynamic tagging, custom fields, and pinned shortcuts for workflows streamline repetitive tasks. Event and time-based triggers with smart conditions automate ticket assignment, priority setting, and checklist creation.
- Documentation: Block-based editor that supports rich text, media, code blocks, tables, drag-and-drop, and infinitely nested documents. Version history, starring, deep search, and structured form-based documents ensure consistency and easy access.
- Billing: Full control over product catalogs, pricing, bundles, and approval workflows. Deep Xero and QuickBooks integration eliminates double-entry. Smart contracts support unlimited, block, and hourly types with dynamic asset-based tracking. Direct M365 billing via Pax8/CIPP simplifies license management. Financial intelligence includes missed billing detection, profitability tracking, margin reporting, and automated revenue recognition. softwareadvice+2
- Integrations: Accounting (Xero, QuickBooks), Productivity & Security (Microsoft 365, Huntress, Outlook with two-way calendar sync),Cloud Marketplace (Pax8), and Password Management (1Password).
Gorelo Pricing
Gorelo emphasizes transparency: “One plan, everything included, no lock-in contracts”. Launch pricing starts at $99 per user per month billed yearly, or $129 per user per month with monthly billing.30-day free trial with full feature access and no credit card required.
Read what Reddit users have to say about Gorelo
Pros & Cons
- True unified platform—single system, not separate modules patched together.
- Fast support responses and weekly updates; team actively listens and implements feedback.
- AI-powered automation beyond basic scripting.
- No vendor lock-in contracts.
- 30-day free trial with full feature access.
- All features included in a single plan with no upsells or hidden tiers.
- SSO with Microsoft Entra included.
- Competitive pricing: $99 per user per month (billed annually) or $129 per user per month (billed monthly)
Cons
- Newer market entrant—less than 20 years of market presence
- Integration ecosystem still growing compared to mature competitors
- Community resources are still growing.
- Smaller user base compared to established platforms.
Conclusion
Gorelo is one of the top Syncro alternatives for MSPs and small IT teams. It’s built as a unified PSA and RMM platform with AI-powered automation, making it easy to manage tickets, devices, billing, and documentation all in one place. With transparent pricing, an MSP-first design, and a responsive support team, getting started is simple and low-risk, giving teams a modern platform that grows with their operations.
Sign up & get 30-day Free trial ( No Credit Card Required)
2. Atera
Atera is an all-in-one IT management platform designed for MSPs and IT teams. It combines remote monitoring and management (RMM), professional services automation (PSA), and billing into a single solution. While it offers a comprehensive feature set, some users note that certain aspects, like reporting and patch management, could benefit from more advanced customization.
Pricing
Atera offers four clear pricing tiers for MSPs, charging per technician with unlimited endpoints. All plans include a 30-day free trial with no credit card required. You can also add AI Copilot for $95 per tech per month for advanced device diagnostics and ticket automation, and Network Discovery for $29 per tech per month to scan networks and detect unauthorized devices.
Atera User Reviews
Atera Pros & Cons
Pros
- Unlimited endpoints eliminates per-device.
- Transparent pricing across four public tiers.
- AI Copilot
- Strong marketplace integrations for security and backup.
- Proven at scale (140,000 endpoints case study).
Cons
- AI Copilot costs an extra $95/month per tech.
- PSA features are lighter compared to some competitors.
- Advanced features (custom reports, SSO) locked to higher tiers.
- Some users report customization limits vs. enterprise platforms.
Conclusion
Atera is a simple, all-in-one alternative to Syncro. It’s straightforward, scalable, and a solid option for small to mid-sized MSPs looking to manage RMM, PSA, and billing from a single platform.
NinjaOne – Intuitive RMM with Fast Deployment
- NinjaOne is a cloud-native RMM platform for MSPs and IT teams, offering endpoint monitoring, patch management, automation, and secure remote access. Users praise its intuitive interface and strong automation, though it has fewer PSA and billing features compared to some competitors.
Pricing
- NinjaOne uses flexible per-device pricing, though rates aren’t published publicly. Pricing is quote-based and depends on device count, feature tier, and contract length. They emphasize no maintenance fees, free onboarding and training, and flexible monthly or annual billing. Typical costs range from $2 to $4 per endpoint, with volume discounts for larger deployments.
Pros
- Fast onboarding and learning curve
- Most users are operational within a week.
- Free onboarding and training included.
- Strong automation and scripting capabilities.
- High ratings for support quality.
Cons
- No pricing transparency—must request a quote.
- PSA features basic compared to most all-in-one platforms..
- Per-device pricing can be costly for MSPs with many endpoints per tech.
- Advanced features require higher-tier plans.
- Mobile app functionality is less robust compared to some competitors..
NinjaOne User Reviews
Conclusion
NinjaOne is a powerful cloud-native RMM platform, but its per-device pricing and quote-based model can feel opaque or expensive for smaller MSPs. While it excels at automation, patch management, and remote monitoring, it lacks the integrated PSA and billing depth that other competitors offer, which can be a drawback for teams looking for a fully unified solution.
4. HaloPSA
HaloPSA is a PSA platform for MSPs and IT service providers, offering billing, project management, time tracking, and CRM in one system. Users appreciate its automation and customization, though setup can be complex, and smaller teams may find it more than they need.
Pricing
HaloPSA charges $119 per agent per month, with a minimum of five agents required. There is also a one-time onboarding fee of $4,000. For five agents, the monthly total comes to $595, and the annual total is $7,140, bringing the total first-year cost, including onboarding, to $11,140. All plans include access to every module with no restrictions or hidden costs, as well as unlimited 24/7 technical support via phone, chat, and email.
Pros & Cons
Pros
- Deep customization: Tailor workflows, tickets, and automations to fit your processes.
- Excellent support: 24/7 phone, chat, and email support.
- Modern UI: Clean, intuitive interface.
- Enterprise-grade features for SMB: Advanced features like contract management and SLAs are available to small MSPs.
- Transparent pricing: Predictable per-agent fee.
Cons
- Not a Truly All-In-One Solution: No native RMM; MSPs need a separate tool for endpoint monitoring.
- High Upfront Cost: A $4,000 onboarding fee and a minimum 5-agent requirement can be prohibitive for smaller teams.
- Limited Reporting Flexibility: While functional, the reporting module is less sophisticated than specialized tools, often requiring data export for in-depth analysis.
- Complex for smaller MSPs: Extensive customization may overwhelm teams seeking basic PSA/ticketing.
Conclusion
- HaloPSA is a good Syncro alternative for MSPs that primarily need a powerful PSA platform. It offers robust billing, project management, time tracking, and CRM tools, but because it doesn’t include RMM features, teams will need additional software to handle device monitoring and endpoint management. For MSPs looking for an all-in-one solution, this can make workflows more fragmented compared to Syncro.
5. SuperOps
SuperOps is a unified PSA-RMM platform for MSPs and IT teams, combining ticketing, billing, project management, and endpoint monitoring. Users appreciate its all-in-one approach and automation, though performance issues, a buggy mobile app, and the platform’s limited endpoints per license can make it costly and overwhelming for smaller teams.
Pricing
SuperOps offers four plans per technician: Standard PSA at $79/mo with ticketing, billing, projects, and automations; Standard RMM at $99/mo with 150 endpoints for monitoring and patching; Pro (Unified Basic) at $129/mo for full PSA + RMM; and Super (Unified Advanced) at $159/mo, adding advanced AI, analytics, and chat, all with a 150-endpoint limit.
SuperOps User Reviews
Pros & Cons
Pros
- AI-native platform (Monica AI) designed to automate MSP workflows and speed up ticket resolution.
- Unified PSA + RMM interface reduces tool sprawl and learning curve.
- Fast onboarding and quick time to value, per Reddit and Capterra feedback.
- Modern, intuitive UI with regular feature updates.
Cons
- Each license is limited to 150 endpoints per technician, which can be restrictive for some teams.
- Chat-only support can be slow or asynchronous.
- AI features are promising but sometimes overhyped; some prefer traditional automation.
- Smaller community and content ecosystem compared to other competitors
- Advanced customizations and niche integrations are limited, requiring workarounds.
- Licenses for non-technical roles (like business administrators) are limited or cost extra.
- Reporting and analytics are functional but not as detailed or flexible as dedicated reporting platforms.
Conclusion
SuperOps is a popular Syncro alternative, but its 150-endpoint-per-tech limit, occasional performance issues, and steep learning curve can make it challenging for some teams. Smaller MSPs or those seeking simpler workflows may find it more complex than necessary.
Syncro Alternatives at a Glance
Choosing the right MSP platform can be overwhelming. This table highlights the key differences in pricing, features, and ideal use cases to help you quickly compare options and focus on the platforms that best fit your needs before diving into demos.
| Platform | Best For | Pricing Model | Starting Price | Key Differentiator | Free Trial |
| Syncro | Small to mid-sized MSPs wanting basic all-in-one | Per user (w/ device limits) | ~$129/user/mo (approx.) | Affordable, bundles RMM+PSA, but limited scaling | 30 days, limited |
| Gorelo | MSPs seeking AI-native, unified RMM & PSA | Per user, unlimited endpoints | $99/user/mo (annual) | True all-in-one, built-from-scratch, no lock-in | 30 days, full access |
| Atera | MSPs w/ high endpoints/tech, want simplicity | Per user, unlimited endpoints | $129/tech/mo (annual) | Unlimited devices per tech, transparent public pricing | 30 days, full access |
| NinjaOne | MSPs prioritizing fast onboarding, user experience | Per device, quote-only | Quote-based ($2–$4/endpoint typical) | Clean UX, fastest training/onboarding, local support | Custom demo/trial |
| HaloPSA | MSPs needing deep PSA and heavy workflow control | Per agent, all-in-one | $119/agent/mo + onboarding fee | All modules, deep customization & reporting, 24/7 support | 30 days (min. 5 users) |
| SuperOps | Growing MSPs after modern AI-native platform | Per tech, 150 endpoints/tech | $129/tech/mo (Pro annual) | AI-driven, unified PSA+RMM, Monica AI, fast updates | 21 days, full access |
The Bottom Line
Selecting a Syncro alternative ultimately comes down to your MSP’s unique priorities. Whether your focus is transparent pricing, AI-driven automation, deep PSA customization, or simplicity and ease of use, one of these platforms can support your growth strategy. Free trials, user reviews, and hands-on testing are essential for understanding which platform fits your workflow and client base. The right choice should reduce operational friction, accelerate onboarding, and enable your team to deliver proactive, high-quality service.
In today’s competitive MSP landscape, investing the time to evaluate alternatives carefully ensures your platform empowers both efficiency and client satisfaction for years to come.
Why are MSPs looking for Syncro alternatives in 2025?
Many MSPs are exploring Syncro alternatives because their needs have grown beyond basic PSA and RMM features. As teams scale, they often want cleaner interfaces, stronger automation, more frequent updates, and pricing that remains predictable as endpoints increase. This makes comparing options like Syncro vs Gorelo, Syncro vs Atera, or Syncro vs Ninja useful before committing to a platform change.
What should MSPs look for when comparing Syncro with other PSA and RMM tools?
Focus on automation depth, ticketing workflows, patch reliability, documentation tools, billing accuracy, reporting flexibility, and overall ease of use. The Syncro vs SuperOps and Syncro vs HaloPSA comparisons are especially important for MSPs prioritizing modern UI and scalable PSA workflows.
Is Syncro still a good choice for small MSPs?
Yes, Syncro still works well for many small MSPs that want a simple, familiar platform and don’t need extensive customization. But teams that need more unified workflows or faster RMM innovation often evaluate alternatives to ensure their long-term growth isn’t limited.
Which Syncro alternative is best for unlimited endpoints?
Tools like Atera and Gorelo typically appeal to MSPs managing a high number of devices because they offer pricing structures that don’t penalize endpoint volume. Reviewing Syncro vs Atera and Syncro vs Gorelo can help you determine which pricing model fits your client base.
What is the difference between unified platforms and standalone PSA or RMM tools?
A unified PSA + RMM platform combines ticketing, monitoring, documentation, and billing in one place. This reduces tool sprawl and improves team efficiency. Comparisons like Syncro vs Gorelo and Syncro vs SuperOps highlight these differences clearly. Standalone PSA tools, such as HaloPSA, require pairing with a separate RMM, which may suit teams that prefer deep PSA customization.
How do pricing models differ among Syncro alternatives?
Syncro uses tiered user-based pricing, while alternatives vary. Some charge per tech with unlimited endpoints, some charge per device, and others offer all-in-one plans with no add-ons. Reviewing Syncro vs Ninja or Syncro vs HaloPSA is helpful because these platforms use very different pricing principles.
How should an MSP choose the best Syncro alternative for their business?
Start with your workflow: the size of your team, the number of devices you manage, and the level of automation you want. Test platforms through their free trials to see how they handle your real tickets, monitoring tasks, scripts, and billing. The right Syncro alternative should simplify your daily work, reduce operational friction, and scale with your MSP for the next several years.
