Being an MSP and not being able to spread throughout a wide geographic area is uncommon. Additionally, burden of your responsibility is humongous if you have a large, diverse client base.
These companies entrust their IT environments safety and well-being to you, the MSP.
The task’s standard is evident. We’re talking about thousands of client devices spread across multiple places, so you need to make sure everything is operational. Furthermore, you must anticipate and prevent significant problems from occurring and impeding productivity, lest your clients lose faith in your abilities.
Nowadays, having engineers physically present at client locations to monitor their health and network constantly isn’t even feasible. Remote Monitoring and Management (RMM) tools enter the scene at this point, understanding that while they may have piqued your interest, they now have your full attention.
To put it simply, RMM products assist MSPs in remotely monitoring and managing client endpoints, computers, and networks. These are implemented by the installation of “agеnts,” which are very small applications, on the client’s devices, which include desktops, laptops, mobile devices, servers, etc. These agents provide information to the MSP regarding the health of their network and the state and functionality of the client’s systems. They send an alert to MSP and raise tickets that can be resolved as per criticality if they discover any deviation from typical behaviour at any point in time. From one console, you can keep an eye on machine usage, manage and update them, and even anticipate any future problems, prevent them, or implement a solution first.
Now, how does one go about finding an RMM if you’re an MSP? Experience with a tool, whether positive or negative, can often influence your decision. However, that is no longer the best idea due to shifting trends, improving technology, and innovation.
Here is a brief overview of each of them:
Best RMM software
NinjaRMM
The RMM offering from NinjaOne has been in business for a while and is well-regarded in the field. It has become more of a comprehensive solution than just an RMM system with the addition of tracking, data protection, and IT documentation services. Because to NinjaRMM’s user-friendly interface and speedy deployment, MSPs can easily get up and running. Additionally, the platform provides strong security features, such as antivirus integration, guaranteeing that MSPs can protect the environments of their clients. Although there is a free trial, their pricing isn’t transparent; you need to get an independent quote to figure out how much it will cost you.
Gorelo
Gorelo is an all-in-one professional services automation (PSA), RMM tools, documentation, and AI-powered automation platform for MSPs. Built by MSPs frustrated with legacy tools, it streamlines service delivery with ticketing, client portal, and forms. It also offers RMM for device monitoring & management. A searchable knowledge base centralizes documentation. Automated billing and workflow automation eliminate repetitive tasks. AI features like sentiment analysis, suggested replies, and ticket summarization help technicians work smarter. Integrations with popular tools reduce complexity so teams focus on clients, not software.
Gorelo offers competitive pricing of $99 per agent with 30 days free trial and demo.
Some of Gorelo Reviews from clients
The frequency of feature releases is absurdly good and the product is super easy to use. Can’t recommend it enough!
We are with Gorelo. It’s refreshing. Layout is awesome. Very easy on the eye, and it’s getting regular updates.
I’m pleasantly surprised how smooth everything else is when it comes to product/invoice sync and bundling, rmm, etc.
Despite the fact that Gorelo is still a toddler, the functionality available already surpasses the ‘seasoned’ PSA/RMM we were using.
What I can say is they are constantly improving and updating Gorelo and really do listen to their clients.
Quite honestly, I wish Gorelo has come to the market a few years earlier. This has been such a breath of fresh air.
Moved from Datto to Gorelo, simpler but you don’t lose any of the advance features you need.
I have had a demo with Gorelo. Looks really good.
Used to use uptime but since moving to Gorelo it has it baked in thankfully.
Take a look at Gorelo. It’s an excellent all in one package (RMM, ticketing, automation, etc). Focused on MSPs, which works well in your multi location setup. Will help provide valuable metrics on which location or types of issues are taking the most time and effort.
ManageEngine Endpoint Central
ManageEnginе Endpoint Central is a comprehensive suite of endpoint management tools that effectively functions as an RMM solution for both internal IT teams and managed service providers (MSPs). Beyond its core RMM features, Desktop Central offers further features like mobile device management (MDM) and operating system imaging, which let MSPs improve their mobile device management capabilities and streamline system setups. Prospective customers can request quotes for specific information, and prices are customized to meet individual needs.
Naverisk
With numerous features seen in competing systems, Naverisk is a PSA-RMM platform designed to address the different challenges faced by Managed Service Providers (MSPs). Remote monitoring, patch management, automated scripting, and alert messages are some of its key features. Navеrisk also has integrated ticketing and service desk management, which allows MSPs to manage IT operations and customer support all from a single platform. Navеrisk’s monthly pricing starts at $110, and customized quotes are available to meet specific needs.
Atеra
An especially well-suited PSA-RMM platform for small and medium-sized managed service providers (MSPs) is offered by Atera. Because of the platform’s remote access features, technicians can manage and troubleshoot client systems from almost anywhere. It provides a comprehensive approach to IT environment management by offering features including network discovery, patch management, and integration with several third-party products. With its easy-to-use interface and excellent mobile app, Atera guarantees a seamless user experience. Additionally, its cost is simple, with a monthly beginning price of $129 per month.
Syncro
For Managed Service Providers (MSPs), Syncro is a comprehensive platform that combines RMM features with business management features including invoicing, payment processing, and marketing capabilities. This integration gives MSPs a unique way to offer business and technical operations from a single platform. Remote monitoring, patch management, automated scripting, and real-time alerts are all included in Syncro’s RMM functionalities. They provide a free 30-day trial, and their monthly rates start at $129 per user.
ITarian
A popular RMM solution on the market, ITarian offers a comprehensive suite of IT management capabilities. Its free version, which allows up to 50 endpoints, is a notable feature. ITarian includes all essential RMM features, including remote access, patch management, and remote monitoring. To improve the platform, users can additionally purchase extra features like network management, antivirus protection, and service desk capabilities.
N-able RMM
An effective RMM tool known for its user-friendly interface is N-able. It provides a feature-rich platform that is made to be user-friendly and powerful enough for MSPs of all sizes. Software updates, backups, and security checks are just a few of the routine processes that technicians may automate with N-ablе’s array of pre-built automation policies. With plans for smaller MSPs starting at $99 per month, there is a free trial available.
ConnectWise Automate
ConnеctWise Automate, formerly known as LabTеch, is completely integrated with the ConnеctWise ecosystem, which includes PSA and more IT management tools. It is especially renowned for its remote management features and automated IT backup capabilities. For best use, in-person training may be necessary due to the platform’s complexity. Pricing is tailored to the MSP’s unique requirements.
Kaseya VSA
For many years, Kaseya VSA has been a mainstay in the RMM landscape, providing a wide range of features such as remote control, IT automation, patch management, and endpoint monitoring. With the platform’s fully customizable interface, technicians can modify workflows and procedures to suit their unique needs. Prices are adjusted based on each customer’s needs.
Datto
Datto offers a cloud-based RMM platform designed specifically for MSPs, but its primary recognition comes from its disaster recovery and business continuity solutions. A unified experience for managing IT operations and customer care is created by the integration of Datto’s RMM solution with its PSA capabilities. The platform recently underwent a user interface update that improved navigation and user-friendliness. Prices can be customized.
Key comparison factors for evaluating RMM platforms
We used the following six main criteria to evaluate these products:
1. The RMM’s cost of use
2. The accessibility of essential features
3. Utilization interface
4. Extra features
5. Usability
6. Instruction and assistance
Let’s examine the analysis now.
1. Cost of using the RMM
For every organization, money is a major consideration when choosing the best software solution. Companies usually operate within a budget for whatever service they want to use, and the return on investment needs to be reasonable.
We discovered in our review that the majority of established RMM systems have comparable prices, with the main reason for the differences being the features that are included or excluded. In the RMM sector, there are three main pricing models that are frequently observed:
1. Endpoint-based: The number of customer endpoints that are monitored determines the pricing.
2. Technician-based: The number of technicians overseeing the networks on the MSP’s side determines pricing.
3. Custom pricing models: These require users to request quotes from the platforms and are opaque.
Custom Pricing Models: A Critical Perspective
Because of their inherent lack of transparency, we find that personalized pricing models are frequently the least advantageous, making it difficult to determine whether you’re getting the best deal. Furthermore, some RMM providers charge implementation or one-time installation fees, which are preventable. The other two price structures, as well as their hybrids, on the other hand, often begin at relatively low rates and can increase with your company. Because of their unique quote structures, platforms such as Datto, Kasеya, ManageEngine Endpoint Central, N-ablе, and NinjaOne may be seen less favourably in terms of transparency.
For example, Navеrisk offers a monthly starting price of $110, however it is unclear whether this fee is charged to the user or the endpoint. ITarian provides a free plan for up to 50 devices and charges $1.25 per endpoint per month after that; however, when you get close to 150 endpoints, the cost would total about $125 per month. Options like Gorelo, Atera, and Syncro all start at $129 per month for those in a growth phase.
Summary of Recommendations
For possible cost savings, small MSPs or SMBs with up to 25 or 50 endpoints should think about using Gorеlo, ManageEnginе Desktop Central, or ITarian.
Seek better pricing from Kasеya, Datto, NinjaOnе, N-ablе, Navеrisk, or ManagеEnginе if you have good negotiating abilities.
ITarian is worth looking at if you’re looking for an endpoint-based solution where the number of agents isn’t an issue.
For MSPs looking for feature-rich, cost-effective proactive solutions, Gorelo, Atera, and Syncro are excellent options.
Pricing Models in RMM Software
We found in our review of RMM software that most established solutions had comparable prices, with the main source of differences being the features that are included. There are three primary pricing models that are frequently used, either separately or in combination:
1. Endpoint-based: The number of customer endpoints monitored determines the pricing.
2. Technician-based: The number of technicians using the networks on the MSP side determines pricing.
3. Custom pricing models: They require quotes from the platforms for specifics and lack transparency.
Because of the lack of clarity, which makes it difficult to determine whether you’re getting the best price, we believe that custom pricing models are the least desirable alternative. Furthermore, some RMM providers charge implementation fees that are preventable.
The other two models, or their hybrids, can scale with your business’s expansion and frequently begin at lower expenses. Platforms that provide personalized quotes, such as Datto, Kasеya, Management Engineering Central, N-ablе, and NinjaOne, lost points for transparency in this regard.
Naverisk doesn’t specify whether this is for users or endpoints, but it starts at $110 per month. Both ITarian and ManagerEngine Desktop Central provide free trials for up to 25 and 50 devices, respectively. After that, ITarian’s rate is $1.25 per endpoint each month, which means that achieving 150 endpoints would cost about $125 per month. Syncro’s starting price for those scaling up is $119. However, what seems inexplicable at first might not be the best choice for your operations.
For one provider, essential features included in mid-tier options might be placed in a higher tie for another. For instance, Atera charges extra for features that are normally included; if you need Mac support, you would have to upgrade to a more expensive tie, which costs $119/month, just as Syncro. They also charge $5 for each end-user that works from home, which is a significant consideration in the current environment. Nevertheless, for MSPs with fewer agents and about 100 endpoints, it can still be the most cost-effective choice.
Final Recommendations
• To save money, small MSPs or SMBs with up to 25 or 50 endpoints might want to look into ManageEnginе Desktop Central, Gorеlo, or ITarian.
• Investigate better offers with Kasеya, Datto, NinjaOnе, N-ablе, Navеrisk, or ManagеEnginе if you are skilled at negotiating. Although N-ablе starts at $110, numerous reviews raise concerns about cost.
• ITarian is a viable option for an endpoint-based solution where the quantity of agents is not a constraint.
• Strong candidates for MSPs looking for feature-rich, cost-effective pre-agent solutions are Gorelo, Atera, and Syncro.
We can move on to the next criterion once we have determined which platform best fits our budget and expansion goals.
2. Essential features
For this assessment, we identified remote access (either integrated or built-in), patch management/deployment, endpoint monitoring, and a unified dashboard for service management as essential RMM features. Other significant features include automated network discovery, issue management, alert management, and ticking.
Every competitor performed admirably in all these categories. With their own unique focus on what matters most to RMM users, Gorelo, ITarian, NinjaRMM, Atera, N-ablе, and Syncro are all feature-rich in terms of pure RMM capabilities. Additionally, Kaseya provides an impressive selection of features that are appropriate for all MSPs, with Navеrisk and ManageEnginе Desktop Central coming in second and third, respectively.
It is imperative that all RMM solutions work well with other MSP platforms and tools, such remote access or PSA technologies. Most competitors excelled in this regard. While ITarian, NinjaRMM, Managе Engineering Central, and N-ablе benefited from being a part of larger suites, offering MSPs extensive capability, Gorеlo, Atera, Syncro, Navirisk, and Datto offered their own PSA solutions.
3. Battle of the user interface!
With its contemporary and user-friendly interface, Gorelo stands out in this regard. A better overall experience is ensured by its human-centered design, which makes onboarding and usage simple. With a straightforward and enjoyable introduction, N-ablе comes next.
Although some users have reported slowness issues, which we were unable to verify, Atera features a clear user interface with customizable widths. Workflow efficiency may be impacted by Syncro’s intermittent disarray. Datto has also updated its user interface, although it still has several features that require users to go back to the earlier version.
While functional dashboards are used by the other platforms, they fall short of Gorelo’s seamless user experience.
4. The extra bells and whistles
With Gorelo’s tightly integrated PSA solution, repetitive processes may be intelligently automated, allowing for the management of more devices with fewer agents. It also has a lightweight integrated CRM and features excellent integrations with well-known products.
With simple-to-use testing tools, Atera supports several operating systems, including Windows, Mac, iOS, and Android. Additionally, Syncro has a PSA integration, which is exceptional in terms of remote access and billing capabilities.
As a component of the NinjaOne suite, NinjaRMM provides a multi-tier architecture for data separation and can manage virtual machines in addition to traditional devices. It comes with powerful mobile apps for iOS and Android.
The NеtPath feature from N-able enhances network issue detection by continuously looking for threats and malicious activity. With device profiles, ManageEnginе Endpoint Central streamlines onboarding and keeps a software inventory to quickly address out-of-date versions.
The auto-discovery feature of ITarian streamlines deployment and offers exceptional remote access capabilities. Navеrisk is commended for its client management and project management features, as well as its seamless integration with well-known brands.
Although Kaseya offers several excellent add-ons, users must buy them separately. Reports of inconsistent performance have surfaced after Datto introduced new features.
5. Ease of use
For everyday operations, training, and deployment, user-friendly software is essential.
6. Training and support
User reviews indicate that ITarian has excellent assistance and a robust community. Positive feedback is also given to NinjaRMM and ManageEngine for their support services. The response time of Atera’s email assistance has to be improved. Regarding its backing, N-ablе has received a variety of reviews. Users have expressed a desire for faster response times, yet Syncro solely provides chat assistance. Datto is still offering on-the-job training.
At Gorеlo, we take pride in providing timely and helpful support, which is shown in our customer experience.
Benefits of RMM
Remote Monitoring
RMM tools provide proactive detection and resolution of potential issues by providing continuous oversight of endpoints, servers, networks, and other devices. These tools also help prevent downtime by facilitating real-time health assessments.
Patch Management
These technologies streamline and automate the process of applying security patches and updates to a variety of devices in client environments. This procedure aids in lowering vulnerabilities, reducing the likelihood of cyberattacks, ensuring compliance, and improving overall security.
Remote Access
Technicians can remotely access client devices for troubleshooting, repairs, and configuration changes with RMM solutions. This feature reduces downtime, increases customer satisfaction, and lessens the need for physical presentation.
Alerting
One important feature is alerting, which sends out messages based on predefined thresholds, like low storage space or high CPU usage. By reducing false alarms, this system guarantees that technicians are only notified of important issues, enabling prompt responses.
Reporting
MSPs can create regular reports that offer insights into performance metrics such as uptime, issue resolution times, and system health with the use of RMM products. This information aids in identifying trends, foreseeing issues, and making well-informed decisions for upcoming improvements.
Automation
Patching, backups, software updates, and system reboots are examples of routine procedures that can be automated to drastically reduce manual labor and downtime. To increase efficiency, users can also create custom scripts and procedures for automated problem solving.
Integrations
RMM platforms frequently integrate with other software products, including as CRM systems, backup programs, antivirus software, and PSA solutions. This integration eliminates the need to switch between different tools by enabling streamlined management of operations from a single dashboard.
Top RMM Solutions
These are some of the best RMM systems currently available, based on a number of factors:
Gorelo: Provides competitive pricing, an exceptional user interface, amazing layout, best support and intelligent automation with PSA. We do listen to our clients.
N-Ablе RMM: Renowned for its extremely powerful features.
NinjaRMM: Part of the NinjaOne outfit, this feature-rich RMM offers strong support.
Atera: Offers a nice balance between features and price.
ITarian: Perfect for SMBs that have a small number of endpoints to oversee.
Syncro: Regardless of price, this is the best option for anyone who value their network health.
Manage Engineering Endpoint Central: This integrates seamlessly with Zoho services and the Manage Engineering Suite.
Navirisk: Does a good job, although pricing may need to be negotiated.
Datto: Provides a helpful user interface but has some consistency problems.
Kaseya: Features an older interface but does the job well.
