Gorelo combines the best of both worlds; Customers can communicate through email while your team uses an intuitive chat based interface.
Bring in more efficiency in your team as the system informs who is working on what Tickets
Assign different responsibilities, such as Lead, Assignee or Watcher, to Technicians on a Ticket for increased role clarity.
Add third party contacts to Tickets and bring them into the conversation so that all the communication stays in one place.
Technicians can set a status to let the team know if they are available, taking a break, in a meeting, etc.
Set a Banner message on any Ticket to alert other Technicians of anything important.
Use the Shortcuts feature to combine multiple actions into a single activity applicable to any Ticket, immediately or scheduled.
Have a predefined set of steps to perform for a certain category of Tickets? Create a checklist and assign work items and never miss out an important step.
Create Tags and assign them to Tickets for better categorization
Based on your custom filters, define Views on the Ticket List to get easy access and item counts