man with glass
Asian Woman Smile

Help desk

Gorelo packs powerful help desk features that supercharge your managed IT services.

man with glass
woman curly

SOLUTIONS

Collaborate

Surface any upcoming threats to avoid costly outages for clients.

Communication

Gorelo combines the best of both worlds; Customers can communicate through email while your team uses an intuitive chat based interface.

Updates

Bring in more efficiency in your team as the system informs who is working on what Tickets

Role Clarity

Assign different responsibilities, such as Lead, Assignee or Watcher, to Technicians on a Ticket for increased role clarity.

Collaboration

Add third party contacts to Tickets and bring them into the conversation so that all the communication stays in one place.

Online Status

Technicians can set a status to let the team know if they are available, taking a break, in a meeting, etc.

Important Info

Set a Banner message on any Ticket to alert other Technicians of anything important.

SOLUTIONS

Simplify

No matter how many assets your team has to manage, they always stay in control

Shortcuts

Use the Shortcuts feature to combine multiple actions into a single activity applicable to any Ticket, immediately or scheduled.

Checklist

Have a predefined set of steps to perform for a certain category of Tickets? Create a checklist and assign work items and never miss out an important step.

SOLUTIONS

Systemize

Surface any upcoming threats to avoid costly outages for clients.

Tags Filteration

Create Tags and assign them to Tickets for better categorization

Custom Views

Based on your custom filters, define Views on the Ticket List to get easy access and item counts

Join our Early Access waitlist!

Join the IT Revolution: Start Here!