Professional Services Automation
Manage your clients’ issues and assets, acquire new assets, manage your team and communicate with them seamlessly using Gorelo’s Professional Services Automation Modules. Try the complete range of PSA modules and tools using our 14-day free trial!
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Multiple IT Support Modules Combined to Create a Powerful PSA Software for MSPs
Professional Services Automation (PSA) consists of some of the most important modules required for IT support operations. Our comprehensive PSA solution covers everything between a comprehensive helpdesk ticketing system to comprehensive asset acquisition and management systems.
Modules that Come Together to Make Our PSA Software
Live Ticketing Helpdesk
Our comprehensive helpdesk ticketing system works in real-time. Whatever changes or additions your teammates update on it, gets updated at your end right away, without you having to refresh the page or login back again.
The Customer Relationship Management (CRM) module allows you to manage client information in detail, including their individual office locations. You can also add and manage multiple client contacts in detail.
Maintain your company profile, manage your existing technicians, create new technician accounts and assign them roles, create technician groups and sort technicians into it.
Manage all your clients’ assets in one place. Our asset management module allows you to add detailed information about each asset including asset images, attributes and documents.
Our asset acquisition module establishes a detailed, yet a smooth process for buying and claiming use of new assets for users. You can create unique approval flows for each client location.
Request and manage a series of internal service tags, separate for each client, that can then be tagged to clients’ assets for easy asset identification and ticket creation.
Take Professional Services Automation Features On-site with the Gorelo Mobile App
Scan asset tags, create, view or edit tickets, record time spent working on a ticket or manage assets while you’re out and about. The Gorelo Mobile App comes in very handy for technicians working on-site and need to stay connected to the main system, updating and communicating with the rest of the team.