Intelligent Ticket Updates via Email
What You have to do?
- Think of an email ID and configure it into your company profile inside the Gorelo Helpdesk app
- Share the dedicated email ID with your clients.
What your client have to do?
- Identify an issue that needs to be resolved
- Write an email describing the issue, with ticket title as the
subject line and any relevant media as attachments, and sent
it to the dedicated email ID shared earlier
- Gorelo’s intelligent system automatically converts that email
into a ticket – the subject line becomes the ticket title, the
issue description stated in the email body becomes the ticket
description and all media attachments becomes attachments
and in-line images on the ticket.
Updating Your Client with the Progress Automatically
Posting a public comment on the ticket will automatically send the exact comment as an email to the contact assigned to that ticket
Try it yourself!