Gorelo Mobile APP

All the necessary Helpdesk tools that you need on the move

Gorelo IT Support Mobile App

Surprisingly simple, yet powerful!

Gorelo’s mobile Helpdesk application has everything you need to synchronize with the web app and stay connected with your team on-the-go. All that power packed into an easy-to-understand mobile application.

14-day free trial. No credit card required.

Dashboard to Welcome You with Recent Updates

Gorelo mobile app offers you commenting tools that give you good control over the comment you post on-the-go! You can switch between the public and private (internal) reply modes when commenting on a ticket, just like the web app. Gorelo mobile app offers you commenting tools that give you good control over the comment you post on-the-go! You can switch between the public and private (internal) reply modes when commenting on a ticket, just like the web app.

Gorelo Mobile App Dashboard
Gorelo Mobile App Calendar Events

Working with the Tickets

You can create, modify and view tickets using the Gorelo mobile app. A simple right swipe inside the ticket takes you to ticket details. You can set ticket dates and map it onto the in-build calendar. Later, you can access the list of tickets scheduled on a certain date through the calendar view.

Commenting on Tickets

Gorelo mobile app offers you commenting tools that give you good control over the comment you post on-the-go! You can switch between the public and private (internal) reply modes when commenting on a ticket, just like the web app.

Comment on Tickets with Gorelo Mobile App
Complete Filter Options

Filter and View

The Gorelo mobile app has a full suite of filtering options to help you narrow down the list of tickets displayed. Just like the Gorelo web app, the mobile app also lets you save filter settings as a “VIEW” for later use, so you don’t have to fill in the filtration criteria for specific settings anytime you want to use them again.

Time Your Remote Work

You can record the time spent working on a task/issue directly inside its ticket. In case your mobile device doesn’t have an internet connection, the app will register the “time spent” entries locally on your device and later update this data on the system as soon as it finds an internet connection.

Record Time on IT Support Mobile App
Map Service Tags to Assets Using Mobile App

Mapping Service Tags with Assets

The Gorelo mobile app has a build-in barcode scanning module that utilizes the phone camera to read barcodes. These barcodes (service tags) scanned through the mobile app can then be mapped onto the assets. The mapping can also be removed using the mobile app. You can have unique barcodes generated and assigned to your company. These barcodes will be protected against use by other companies using Gorelo.

How is it different than Our web app?

Record time spent
during remote work

Scan barcodes for
multiple uses

Supports offline
usability

14-day free trial. No credit card required.

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