Gorelo is launching a WFH video support application that will allow your clients to make live video support calls directly to a technician, requesting support and help with any computing device or hardware related installations or issues covered under the contract.  Use Cases New hardware installation  Wire management  Loose wiring  Hardware issue/malfunction  Software installation or troubleshooting without giving desktop access due to critical

Dev Stream 04.17.2020

Billing Module work started! We have a baseline invoice generating based on hours. (UP NEXT) We are working on Product and Contracts management next. Week 3 into Scripting module: Script Editor work is complete. It’s going through testing. The scripts run on the systems and show results on the device detail view. Users can favorite

Have you ever considered the availability of 2 Factor Authentication, also known as Multi-Factor Authentication, as the deciding factor when signing up for a cloud-based software service? Let’s see if you were right to consider it. 2019 was a very bad year for Managed Service Providers (MSP). We saw countless ransomware attacks amounting to millions of Dollars in surrendering costs. While

What is RMM and Does Your Company Need It?

If you ended up here trying to understand what an RMM software is, chances are that you are new to the world of modern IT support. You might have thought about starting your own IT support business, or you might have joined a Tech company with multiple offices around the world. But don’t worry, I’ll walk you through the details you need to know to get started with

When we talk about Remote Monitoring Management, we talk about a lot of remote functionalities of the system, not just monitoring or reporting. Technically, it’s more than a spy. It’s like a virtual agent who can instantly travel to your client’s location and carry out multiple tasks on your client’s devices, all at once. Everything

Before we delve into this topic, it is important to understand what remote monitoring management mostly consists of. Simply put, RMM is a system used to manage and monitor your clients’ devices remotely. The system allows technicians to manage all the devices in one place, with each device assigned to their respective client’s contact. It also allows technicians to access important hardware and software

You must have heard people in your social circle use the term “duhh” to put an emphasis on how they’re well aware of the outcome or what they’re being told about. In literal terms, it means “of course.” The duhh factor of our Live Ticketing Helpdesk System relates to the logical and easily perceivable benefits

To be honest, there’s no such thing as Live Ticketing Helpdesk. We termed our system as such because of its unique ability to register every input into and output out of the system in real-time. Every helpdesk feature we offer collectively makes the user experience fast and convenient, without any delays, complications or longer ways to handle

Release Notes – Gorelo v0.8.9

Please find the release notes of Gorelo’s major new release v0.8.9 down below. To get started with Gorelo, you can sign up here for a free 14-day trial! Gorelo v0.8.9 – October 31st, 2019 General Controls and Features Gorelo now has a customizable dashboard that can display multiple monitor widgets. Widgets available in this release:  Unassigned tickets  Urgent open/active tickets that are above Medium

The process of acquiring and registering new assets is quite common among many businesses and requires relevant authorities to follow a defined procedure. This procedure usually goes through several steps, starting from the initial request, to approvals, to making purchase orders and notifying the vendors, getting an expected delivery date, receiving the delivery which then creates asset entries in the system database.  The Need