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🐵 New General – Reply handling is now via message-id & references 🚀 This means that even if the help+t email address is removed (replaced by support@mymsp.com for example) — it will still flow through the correct ticket. ✨ Enhancements Invoices – More audit entries are now generated on the timeline Invoices – Editing line items has

Below are all of the relevant MSP related Microsoft announcements from August Microsoft Teams 1. Paging in Large Gallery New Feature × Dismiss alert How this will affect your organization: This feature introduces paging to help you view up to 98 videos by choosing Large Gallery (Teams meetings currently supports up to 49 videos). This

🐵 New Nothing to see here 👻 ✨ Enhancements Tickets – ‘Enter’ now posts immediately in single-line mode Tickets – Comments longer than 5.5 lines are now collapsed Tickets – Public/private/3rdparty is now shown when typing Tickets – Comment posts are displayed immediately Tickets – Comments are now saved in a draft state Tickets –

Microsoft has recently released a multi-tenant management platform for Managed Service Providers called Microsoft 365 Lighthouse. As an Indirect Reseller with Microsoft, you can utilize Lighthouse at no additional cost. The platform provides you aggregate reporting across customers and limited write capabilities (for now). In this article, I will show you how to obtain Lighthouse

🐵 New Nothing to see here 👻 ✨ Enhancements General – Client focus has been enhanced with type-ahead Tickets – CC email addresses are now displayed on initial emails 🐛 Fixes General – Non-modifier keybinds have been disabled temporarily Tickets – View ‘recount’ issue resolved See our Roadmap for more info!

🐵 New General – You can now set a Client Focus that will persist across Gorelo This feature is still in progress and will soon have type-ahead search, keyboard navigation etc. Tickets – There’s now a new comment box, reversed comment timeline, Public/Private colours reversed and more! This feature is still in progress and will

🐵 New Nothing to see here 👻 ✨ Enhancements Database – Reduced production database size Calendar – Reminder notifications 15 mins before scheduled ticket Tickets – Hidden filters has been renamed and redesigned Tickets – Assignee box now expands to fit everyone App – Day selector is now available on the calendar App – Time

🐵 New Nothing to see here 👻 ✨ Enhancements Review – You can now filter by Group Time Spent – You can now filter by Group Tickets – The calendar has been significantly improved Dashboard – First-load performance has been significantly improved General – ‘alpha’ tag has been added for unfinished features Invoices – Standard

Below are all of the relevant MSP related Microsoft announcements from July.  Microsoft Teams 1. Releasing Fluid Live components in Teams Chat New Feature × Dismiss alert How this will affect your organization: Fluid components in Teams chat allow end users to send a message with a table, action items, or a list that can

🐵 New Tickets – You can now set an override for all time entries ✨ Enhancements Tickets – Views can now be filtered by Tracking and Checklists Tickets – Secondary email address is now available on quick edit Tickets – Original ticket comments are no longer sent in third party conversations Contracts – Dynamic counters