Release Notes – Gorelo Mobile App

Gorelo Helpdesk Mobile App Release Notes

Please find the release notes of Gorelo’s latest Android and iOS application builds down below. To get started with Gorelo, you can sign up here for a free 14-day trial!

Gorelo Android App v0.8.5.0.200810 – August 10th, 2020 

General Controls and Features 

  • Users can now see upcoming calendar ticket items on dashboard 

Ticketing System 

  • The ticket number now appears with the ticket title 
  • Updates related to Tickets List :
    • The Priority label on tickets in the Tickets List has been replaced with Red color to reflect urgency 
    • Users can see added and deleted Products info on tickets in the Tickets List 
    • Users can see added and deleted Time Spent info on tickets in the Tickets List 
    • Users can now see the latest comments added to a ticket, directly from the Tickets List 
  • Updates related to the Tickets Detail screen:
    • The Edit Title option has been moved to the options panel located on the right side of the Ticket Details screen 
    • The comment box now appears fully expanded 
  • Offline support for Ticket Comments and Time Spent entries:
    • Users can now post and edit Comments while offline 
    • Users can now add or edit a Time Spent entry while offline 
    • All Comments and Time Spent entries posted or edited while offline, will be updated to the system database and shown to other users when the app gets back online 

Gorelo iOS App v1.1.1 – August 10th, 2020 

General Controls and Features 

  • Users can now see upcoming calendar ticket items on dashboard 

Ticketing System 

  • The ticket number now appears with the ticket title 
  • Updates related to Tickets List:
    • The Priority label on tickets in the Tickets List has been replaced with Red color to reflect urgency 
    • Users can see added and deleted Products info on tickets in the Tickets List 
    • Users can see added and deleted Time Spent info on tickets in the Tickets List 
    • Users can now see the latest comments added to a ticket, directly from the Tickets List 
  • Updates related to the Tickets Detail screen:
    • The Edit Title option has been moved to the options panel located on the right side of the Ticket Details screen 
    • The comment box now appears fully expanded 
  • Offline support for Ticket Comments and Time Spent entries:
    • Users can now post and edit Comments while offline 
    • Users can now add or edit a Time Spent entry while offline 
    • All Comments and Time Spent entries posted or edited while offline, will be updated to the system database and shown to other users when the app gets back online 

Gorelo Android App v0.8.0.0.200730 – July 29th, 2020

Ticketing System

  • The ticket details window will now show Billing Roles and Work Types alongside the time entries
  • The following Ticket Statuses have been changed (from > to):
    • Open > New 
    • Resolved > Solved 
    • Halted > On Hold

Miscellaneous Improvements

  • Code related improvements
  • Blob improvements for images and attachments

Gorelo iOS App v1.1.0 – July 29th, 2020

Ticketing System

  • The ticket details window will now show Billing Roles and Work Types alongside the time entries
  • The following Ticket Statuses have been changed (from > to):
    • Open > New 
    • Resolved > Solved 
    • Halted > On Hold

Miscellaneous Improvements

  • Code related improvements
  • Blob improvements for images and attachments

Gorelo Android App v0.7.8.0.200602 – June 2nd, 2020

Ticketing System

  • Users can now add in-line images in the ticket description and the comments
  • Users can now create a ticket by only adding a client (previously users were required to add both, a client and a contact, to create a ticket) 

Asset Management

  • Fixed – users can scan the asset’s service tag to create a ticket for it directly

Miscellaneous Improvements

  • Bug fixes

Gorelo iOS App v1.0.8 – May 22nd, 2020

Ticketing System

  • Users can now add in-line images to the ticket details and comments 
  • Users can now add time spent on a ticket with 3 different billing options 
  • Users can create a ticket by only selecting a client (without selecting a particular contact of the client) 

Miscellaneous Improvements

  • Code refactoring 
  • Bug fixes and other optimizations 

Gorelo iOS App v1.0.4 – April 30th, 2020

IOS Application Launch Functions

  • Dashboard  
  • Tickets  
  • Calendar  
  • Alerts  
  • Push Notifications  
  • Notification List  
  • Assets  
  • Devices 

Gorelo Android App v0.7.7.0.200410 – April 11th, 2020

General Controls and Features

  • Theme improvements throughout the application 

Miscellaneous Improvements

  • Code refactoring and API improvements
  • Bug fixes and other optimizations

Gorelo Android App v0.7.5.0.200303 – March 3rd, 2020

General Controls and Features

  • Users can now view tickets, events, public and office holidays, and technician holidays on Dashboard 

Miscellaneous Improvements

  • Bug fixes and other optimizations

Gorelo Android App v0.7.0.6.200218 – February 18th, 2020

General Controls and Features

  • Add, update or delete Tickets from the Calendar 
  • Add, update or delete Events from the Calendar 
  • Add, update or delete Holidays from the Calendar 
  • Add, update or delete Technician Holidays from the Calendar 
  • Added filters for the calendar view 

Miscellaneous Improvements

  • Bug fixes 

Gorelo Android App v0.7.0.5.200204 – February 4th, 2020

Miscellaneous Improvements

  • Miscellaneous optimizations 
  • Bug fixes 

Gorelo Android App v0.7.0.0.200130 – January 30th, 2020

Asset Management

  • Scanning an internal service tag mapped with an asset will bring up the asset’s name and clicking on the asset name will take you to the asset’s details
  • New fields added
    • Installation Date
    • Model

Miscellaneous Improvements

  • Bug fixes

Gorelo Android App v0.6.2.0.200107 – January 7th, 2020

Asset Management

  • Asset attributes with the attribute type set as “numbers” will also accept numbers with decimals in the attribute value

Miscellaneous Improvements

  • Bug fixes

Gorelo Android App v0.6.0.0.191231 – January 1st, 2020

General Controls and Features

  • If a new notification is generated while the notifications panel is open, a Green pill will appear on top of the list – clicking the update pill will refresh the list and add the latest notifications to the top of the list
  • If a new alert is generated while the Alerts window is open, a Green pill will appear on top of the list – clicking the update pill will refresh the list and add the latest alerts to the top of the list
  • Device name no longer appears in the alert message that comes through notification

Miscellaneous Improvements

  • Bug fixes and other improvements

Gorelo Android App v0.5.9.0.191225 – December 24th, 2019

General Controls and Features

  • You can now create tickets from the Alerts directly

Ticketing System

  • You can delete attachment(s) from comments

Miscellaneous Improvements

  • Miscellaneous RMM improvements
  • Bug fixes

Gorelo Android App v0.5.8.0.191218  – December 18th, 2019

General Controls and Features

  • Host name filter added to the Alerts screen 
  • Clicking on the host name on the Alerts screen will now take you to the device monitoring screen for that device

Ticketing System

  • You can edit/update comments on tickets added from the native app only
  • You can delete comments added to the tickets from the native or the web app 
  • You can see the date, time and user information on comments deleted from the native or the web app 
  • You can see the date, time and user information on comments edited/updated from the web app only

Remote Monitoring Management (RMM)

  • Alerts count column added to the device list showing separate alerts count for each device 
  • Clicking on the alert count takes you to the new device-specific alerts section added under the Error Logs window on the device monitoring screen

Miscellaneous Improvements

  • Bug fixes

Gorelo Android App v0.5.7.0.191211 – December 12th, 2019

Remote Monitoring Management (RMM)

  • More functionalities have been added to the RMM module on the mobile app, similar to Gorelo web app
    • Hardware details 
    • Running processes 
    • Disk (storage) usage 
    • Error logs (system and application)
  • Process list filters 
    • Filter by process ID 
    • Filter by process name
  • Swipe gestures implemented for quick and easy actions
    • Left swipe on any process in the process list to kill it (stop it)

Miscellaneous Improvements

  • Bug fixes

Gorelo Android App v0.5.6.0.191203 – December 3rd, 2019

General Controls and Features

  • The mobile app now has an Alerts page with filters
  • The app icon now shows the notification count
  • Users can navigate directly to the concerned page by clicking on its notification
  • Notifications are received for:
    • New tickets
    • New tickets that are assigned to you
    • Tickets where the assignee of the ticket is changed/updated
    • New “Outage” tickets
    • Existing tickets where the ticket type is updated to “Outage”

Miscellaneous Improvements

  • UI improvements and fixes

Gorelo Android App v0.5.4.0.191119 – November 19th, 2019

General Controls and Features

  • Now supports pull-down gesture to refresh: 
    • Ticket details 
    • Tickets list 
    • Assets list 
    • Devices list 

Ticketing System

  • You can now update the ticket title 
  • Delete comments that were added using the Gorelo mobile app 

Customer Relationship Management (CRM)

  • Contacts deactivated using the Gorelo web app will automatically become unavailable on the mobile app along with their associated tickets – instant synchronization   

Team Management

  • Technicians deactivated using the Gorelo web app will automatically become unavailable on the mobile app – instant synchronization

Miscellaneous Improvements

  • Bug fixes and UI optimizations

Gorelo Android App v0.5.2.0.191112 – November 12th, 2019

Remote Monitoring Management (RMM)

  • Graphs for memory (RAM) and CPU utilization 

Customer Relationship Management (CRM)

  • The client profile can now be deactivated and removed from the system 

Miscellaneous Improvements

  • Major back-end overhaul of APIs 
  • Bug fixes and various optimizations

Gorelo Android App v0.5.1.18.191029 – October 29th, 2019

Asset Management

  • Geo-location and asset scan date is now automatically tagged to an Asset Scan 

Miscellaneous Improvements

  • Bug fixes and load-time optimizations 

Gorelo Android App v0.5.1.17.191021 – October 21st, 2019 

General Controls and Features 

  • Complete re-design of the user interface 

Asset Management 

  • Sort asset images in the sequence you want by simply dragging an image and placing at the desired position in the image gallery 

Gorelo Android App v0.5.1.15.191014 – October 14th, 2019

General Controls and Features 

  • You can now search for Assets in the Global Search bar using internal service tags 

Asset Management

  • Mark one image as the main image by simply drag-dropping it first in line under the image gallery 
  • Support for full-size images 
  • Asset image gallery 
  • Inactivate contacts – removes the contact from the database (they must be removed from all assigned tickets and assets first)

Miscellaneous Improvements 

  • Bug fixes 

Gorelo Android App v0.5.1.14.191008 – October 8th, 2019

General Controls and Features

  • You can now search for Assets in the Global Search bar using asset names and recent asset searches 

Ticketing System

  • Post in-line images in the comments and description 

Asset Management

  • Add a new asset 
  • Edit or update an existing asset 
  • Scan a service tag and create a new asset with it 
  • Scan a service tag and map it onto an existing asset 

Miscellaneous Improvements

  • Ticket images optimization – images now load faster 
  • Bug fixes 

Gorelo Android App v0.5.1.13.190924 – September 24th, 2019

Ticketing System

  • Global Search is now available on the mobile app and it shows the top 5 tickets related to the search query 
  • Clicking on a ticket in the search result takes the user directly its ticket details 

Miscellaneous Improvements

  • Bug fixes and various improvements 

Gorelo Android App v0.5.1.12.190917 – September 17th, 2019 

Asset Management 

  • Scan internal service tags (pre-assigned barcodes) with the built-in camera module 
  • Map internal service tag with an existing asset 
  • Add a ticket directly by scanning internal service tag already mapped with an existing asset 

Gorelo Android App v0.5.1.10.190906 – September 6th, 2019 

Miscellaneous Improvements 

  • Bug fixes and various improvements (including faster loading and processing times) 

Gorelo Android App v0.5.1.5.190902 – September 2nd, 2019

Ticketing System 

  • Add time spent working on the ticket 
  • Time recorded locally on the mobile device if there is no internet connection and automatically updated to the system as soon as the device connects to the internet 
  • Edit time spent entry 
  • Remove time spent entry 

Gorelo Android App v0.5.1.4.190828 – August 28th, 2019

This was the first release of the Gorelo mobile app on Google Play Store. 

Ticketing System

  • View tickets list 
  • Add a new ticket 
  • Access ticket details 
  • Edit an existing ticket 
  • Map tickets on to the calendar 
  • View tickets in calendar mode 

End Note 

For Gorelo web app v0.8 release notes and feature updates, please visit here.

For Gorelo web app v0.9 release notes and feature updates, please visit here.

Download the Gorelo Android App from here.

Download the Gorelo iOS App from here.

To make our application and service more relevant, we are eager to incorporate more features and tools. Please feel free to send us your feedback through the contact us form or email it to us on marketing@gorelo.io. 

For any questions, concerns or complaints, please use the same contact us form or email us on support@gorelo.io

HAPPY TICKETING AND SUPPORT SERVICES!