Helpdesk Software

Have you ever considered the availability of 2 Factor Authentication, also known as Multi-Factor Authentication, as the deciding factor when signing up for a cloud-based software service? Let’s see if you were right to consider it. 2019 was a very bad year for Managed Service Providers (MSP). We saw countless ransomware attacks amounting to millions of Dollars in surrendering costs. While

Why Gorelo is Your Next Helpdesk Choice?

Any ongoing business that wants to remain competitive these days knows that we are living in the digital age where everything can be done remotely and quickly. Every business wants to stay relevant to its target audience and ensure that they continue to grow by providing excellent customer service to its customers all the time. Useful consumer feedback about the product

What is Helpdesk and Why Companies Need It?

In this era of fast-paced technological advancements, Helpdesk is a vital business resource that functions to help lessen time in customer support services, and internal team coordination. It does that by semi-automating and increasing their communication and reporting efficiency. A standard version of the Helpdesk software acts as a single point of contact for its users to gain assistance in